Policies & Terms

Policies & Terms

This page summarises our key policies in plain English.

Business hours & contact

  • Hours: Monday–Thursday, 8:00 am–5:30 pm.
  • I return calls and messages ASAP during business hours.
  • Pick-up address is where we meet for the lesson. For any changes, please give 12 hours’ notice (texting your instructor is best).

Vehicles & safety

  • Automatic and manual cars available; both fitted with dual controls for extra safety.
  • No passengers are permitted in the vehicle during lessons.
  • You must be fit to drive at every lesson. The instructor may pause/stop a lesson if safety is compromised.

Licence & logbook

  • Eligibility: To book a lesson, you must hold a current NSW learner licence.
  • Bring your current learner licence and show it at the start of each lesson.
  • Bring your learner logbook; we’ll fill it out during the lesson.
  • NSW: your first 10 × 1-hour lessons with an accredited instructor can count as 3 hours each (up to 30 hours total).

Booking & registration

  • I use the booking portal. 
  • I’ll need to register/sign in before the portal shows packages, prices and availability.
  • Please call or text and I’ll help.

Payments

  • Lessons are paid prior or at the beginning of each lesson.
  • Payment options:  Cash / EFT / PayID to the instructor.
  • Package deals are available in Yloodrive (use within the stated validity period).

Cancellations, rescheduling & changes

  • Please give 24 hours’ notice to cancel or reschedule, otherwise a cancellation fee may apply (up to the full lesson fee).
  • Pick-up address changes: please provide 12 hours’ notice.
  • If you’re unwell and let us know the night before, discretion may apply.
  • Arriving late reduces your lesson time (lessons end at the scheduled time).

Test-day vehicle hire

  • Vehicle hire is available to eligible students for test day (includes a pre-test warm-up).
  • Use of the instructor vehicle is subject to safety and readiness assessments.

Professional standards

  • I'm a member of the Driver Trainers Association.

Privacy

  • I collect only what’s needed to manage your bookings, lessons and payments.
  • I don’t share your information beyond these purposes.

Questions? Contact us during business hours and we’ll be happy to help.

Supportive lessons for every learner

Culturally safe, learner-led training - great for first-timers and agency referrals.
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