Policies & Terms

Policies & Terms

This page summarises our key policies in plain English.

Business Hours & Contact

  • Hours: Monday–Thursday, 8:00 am–5:30 pm.
  • Contact 0494364849 I return calls and messages ASAP during business hours.
  • Pick-up address is where we meet for the lesson. For any changes, please give 12 hours’ notice (texting your instructor is best).

Vehicles & Safety

  • Automatic and manual cars available; both fitted with dual controls for extra safety.
  • No passengers are permitted in the vehicle during lessons.
  • You must be fit to drive at every lesson. The instructor may pause/stop a lesson if safety is compromised.

Licence & Logbook

  • Eligibility: To book a lesson, you must hold a current NSW learner licence.
  • Bring your current learner licence and show it at the start of each lesson.
  • Bring your learner logbook; we’ll fill it out during the lesson.
  • NSW: your first 10 × 1-hour lessons with an accredited instructor can count as 3 hours each (up to 30 hours total).

Booking & Registration

  • I use the booking portal. 
  • I’ll need to register/sign in before the portal shows packages, prices and availability.
  • Please call or text  0494364849 and I’ll help.

Payments

  • Lessons are paid prior or at the beginning of each lesson.
  • Payment options: EFT / PayID linked to 0494364849 / Cash to the instructor.

Cancellations, Rescheduling & Changes

  • Please give 24 hours’ notice to cancel or reschedule, otherwise a cancellation fee may apply (up to the full lesson fee).
  • Pick-up address changes: please provide 12 hours’ notice.
  • If you’re unwell and let us know the night before, discretion may apply.
  • Arriving late reduces your lesson time (lessons end at the scheduled time).

Test-Day Vehicle Hire

  • Vehicle hire is available to eligible students for test day (includes a pre-test warm-up).
  • Use of the instructor vehicle is subject to safety and readiness assessments.

Professional Standards

  • I'm a member of the Driver Trainers Association.

Privacy

  • I collect only what’s needed to manage your bookings, lessons and payments.
  • I don’t share your information beyond these purposes.

Questions? Contact us during business hours and we’ll be happy to help.

Policies

Business hours & contact


  • Hours: Monday–Thur, 8:30 am–5:30 pm.

  • We return calls and messages ASAP during business hours.

  • For quick changes on the day, texting your instructor is best.

Vehicles & safety


  • Automatic and manual vehicles available; both are fitted with dual controls for extra safety.

  • No passengers are permitted in the vehicle during lessons.

  • You must be fit to drive at every lesson. The instructor may pause/stop a lesson if safety is compromised.

Licence & logbook


  • Bring your current learner licence to every lesson and show it at the start.

  • Bring your learner logbook; we’ll complete it during the lesson.

  • In NSW, your first 10 x 1-hour lessons with an accredited instructor can count as 3 hours each in your logbook (up to 30 hours total).

Booking & registration


  • I use a booking portal.

  • I’ll need to register/sign in before the portal shows packages, prices and availability.

  • Best contact please call or text and we’ll help.

Payments


  • Lessons are paid prior or at the beginning of each lesson.

  • Payment options: Ask for EFT details / PayID Linked to 0494364849 or Cash paid to instructor prior to lesson.

  • Package deals are available. (Packages must be used within the stated validity period.)

Cancellations, rescheduling & changes


  • Please give 24 hours’ notice to cancel or reschedule, otherwise a cancellation fee will apply(Full lesson fee)

  • Pickup address changes: please provide 12 hours’ notice.

  • If you’re unwell and let us know the night before, discretion may apply.

  • Arriving late may reduce your lesson time (lessons end at the scheduled time).

Test-day vehicle hire


  • Vehicle hire is available to eligible students for test day (includes a pre-test warm-up).

  • Use of the instructor vehicle is subject to safety and readiness assessments.

Professional standards


  • We’re a member of the Driver Trainers Association (see their Code of Conduct). We follow professional standards for safety, respect and fair dealing.

Privacy


  • We collect only what’s needed to manage your bookings, lessons and payments. We don’t share your information beyond these purposes.

Supportive lessons for every learner

Culturally safe, learner-led training - great for first-timers and agency referrals.
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